FAQs
How do I book an appointment?
Book online by selecting the session length and preferred opening on the booking page. Once you have booked your appointment online, you fill out the massage intake form and I will confirm your appointment.
If you're booking the appointment, the payment card must match the name on the appointment. Paying for someone else? Please leave their full name and phone number in the Notes section so the credit is applied correctly and they can schedule at their convenience.
Which massage duration do I need?
60 min → Standard full-body massage or one focus area
75 min → Full-body plus extra therapeutic work
90 min → Deep, comprehensive whole-body session with multiple focus areas
Two-Hour → An all-inclusive wellness experience
If you're unsure, opting for 75 or 90 minutes gives the therapist the flexibility to address your needs without rushing.
What can I expect from a 50-minute youth massage?
A 50-minute teen youth massage for ages 13-17. It is a classic Swedish massage to ease tension. .
- Parent/guardian is required to be on premises during massage session
What can I expect from a 60-minute massage?
A 60-minute appointment allows enough time for a full-body treatment with extra focus on one area of tension
- General relaxation, first-time clients, or regular wellness maintenance
Why choose a 75-minute massage?
A 75-minute session is perfect for clients who want a thorough full-body massage with deeper attention to multiple problem areas.
- Best for those with chronic tension; extra time for techniques like stretching, deep tissue, prenatal, or mobility work.
What are the benefits of a 90-minute massage?
A 90-minute session offers the most complete experience of enhanced stress relief and full-body integration
- Best for chronic pain, self-care days, or clients who enjoy a luxurious, immersive treatment
What are the benefits of a two-hour massage?
A two-hour all-inclusive experience for the ultimate full-body reset and relaxation: this comprehensive session integrates our full suite of premium enhancements.
Scalp Massage: Targeted pressure-point work across the scalp and hairline to melt away lingering stress and headaches.
Complete your journey with a deeply nourishing body balm applied to the feet—deeply softening the skin, comforting tired arches, and leaving you feeling grounded, restored, and completely refreshed.
What should I expect from my first appointment?
When you arrive, we'll review your massage intake form and discuss your goals for the session. Then, I'll explain how to get on the table before I leave the room and give you privacy to make yourself comfortable. When the session ends, I'll step out again so you can get dressed.
Is it necessary to remove my clothing?
No, it is not required. The most essential part of any massage is that you're comfortable. Some clients undress fully for their sessions, some underwear, and others wear shorts. I only ask you to remove clothing to the extent that you feel comfortable. No matter what you choose to wear, you'll be under a blanket for draping. Draping is required by the NC Board of Massage and Bodywork Therapy, and breasts and genitals must remain covered.
Do you provide massage therapy for men?
Yes! Serene Wellness Studio provides massage therapy for men, women, and youth ages 13-17, as well as clients of all genders, identities, backgrounds, and abilities.
Is Serene Wellness Studio LGBTQ+ friendly and inclusive?
Absolutely. Serene Wellness Studio welcomes LGBTQ+ clients, veterans, and individuals with disabilities. I am committed to providing a respectful, inclusive, and comfortable wellness experience for every client. Your identity, background, or ability will always be treated with respect and professionalism.
Can bald individuals receive a Head Spa?
Yes, bald heads are welcome at Serene Wellness Studio! The Bald Boss Package was created specifically for bald individuals who want to enjoy a relaxing Head Spa experience. A bald head does not mean you have to miss out on the benefits of scalp care and relaxation.
This experience focuses on the scalp and head using soothing techniques designed to cleanse, refresh, hydrate, and relax the scalp. It's a unique way to enjoy the Head Spa experience, even without hair.
What if I'm self-conscious?
We all have parts of our body we're self-conscious about. Some areas you may be concerned about are:
Your weight
Unwanted body hair
Scars
Acne or other skin blemishes
Please don't let this stop you from getting help from a massage therapist. If you're sensitive about a particular area, ask for it to be avoided. Whatever your concerns, know that Serene Wellness Studio is friendly, supportive and judgment-free.
Is massage painful? Should I see a Massage Therapist if I'm not in pain?
No, massage therapy is not supposed to hurt. It is not unusual to feel discomfort during your massage and feel some soreness afterwards. This is due to a release of lactic acid in the muscles. Massage therapy is a great natural solution when you want relief from pain, but it can also be used as a preventative treatment.
Do you offer Prenatal Massage?
Yes, I am Prenatal Certified massage therapist.
What if I need to use the bathroom?
It is recommended going to the bathroom before your session, but it can occasionally happen that you'll need to go during the massage. Please speak up so it does not interfere with your experience.
Is it okay to talk during my massage?
Some people prefer to chat during their massage session but don't feel like you have to make conversation. When your massage begins, I'll check in to ensure you're comfortable on the table, and I'll occasionally ask about pressure or have you adjust positions. You will experience the greatest benefits from your session if you allow yourself to become relaxed and restful for a sense of peace.
What if I've experienced trauma (or abuse) that is still triggered by touch? Should I let my massage therapist know?
Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don't have to provide any details, and you have the right to ask for a break or end the massage at any time for any reason.
How often should I get massages?
Every two to three weeks is ideal. The Serene Membership is a budget friendly option for monthly massages. Committing to self-care can bring positive changes to your physical health, well-being, and stress levels.
How is the CBD massage oil supposed to work?
The cannabidiol (CBD) is non-addictive and non-psychoactive, containing less than 0.3 THC. It will not affect a drug test in anyway nor cause a "high." You will not feel intoxicated or impaired from a topical CBD massage. When massaged into the skin, CBD interacts with local cannabinoid receptors in the body's endocannabinoid system to help regulate pain and inflammation. Benefits: enhanced pain relief for chronic conditions or sports injuries, deeper muscle relaxation, reduced inflammation, anxiety and stress relief, and improved skin health.
What if I am using a walker or wheelchair?
Clients who use mobility aids, including walkers and wheelchairs, are always welcomed. Serene Wellness Studio is designed to be accessible, and I am happy to provide any additional assistance you may need getting to and from the treatment room.
Before your appointment, feel free to let me know what accommodations would make your visit most comfortable—whether that’s extra time for getting settled, help with transfers, or keeping your mobility device close by during the session. Your safety, comfort, and dignity are always my priority.
Can I use my VA benefits for massage therapy at your studio?
Yes. As a VA Community Care provider in Greensboro, NC, Serene Wellness is honored to serve our local veterans. I accept VA Community Care referrals for massage therapy. Massage therapy is a covered service under the VA's Whole Health System when deemed clinically necessary by your VA care team. To use your benefits, request a referral from your VA provider and have your official VA authorization upon scheduling.
What is the process for getting my VA benefits started for massage therapy?
To us your VA benefits for massage therapy for Veterans at Serene Wellness Studio, please follow these steps:
- Request a Referral: Speak with your VA primary care provider about your interest in massage therapy for your specific health needs.
- Wait for Authorization: Once the VA approves the consult, you will receive an authorization letter. This letter specifies the number of authorized sessions and the valid date range.
- Schedule: Once you have your authorization, please contact us to schedule your first visit. Be sure to have your authorization number ready!
What are the Classic Massage Services?
The Classics of Intentional Therapeutic Bodywork: Deep Tissue Massage, Swedish Massage, Prenatal/Pregnancy Massage, and Youth Massage.
What are the Premium Massage Services?
Premium Massage Services features our Elevated Therapeutic Bodywork including different Signature Enhancements like Stone Therapeutics(Basalt & Himalayan Salt Stones), Bamboo Fusion, Targeted Gliding Cups, Premium CDB-Infused Oil
What is the Head Spa Package?
The Head Spa Package features the Holi Haven Salon Head Spa Experience after your massage session.
*This Head Spa service includes shampooing, steam, and water treatments. Styling not included
Serenity Package - 75-Minute Stone Massage + 30-Minute Head Spa Experience
Bald Boss Package - 60-Minute Stone Massage + 30-Minute Head Spa Experience
Youth Package - 60-Minute Youth Massage + 30-Minute Head Spa Experience
When should I avoid massage?
If you are feeling unwell, it's better to reschedule your appointment. *If you need to reschedule, even if its less than 24 hours please contact me immediately. If you have recent injury (broken bones, bruising, sprains, strains, or inflammation), massage should not be performed in those areas. I recommend seeking a massage therapist specially trained in oncology massage if you have cancer.
Do you offer gift cards?
Serene Wellness does not offer traditional gift cards or certificates at this time. However, you can easily purchase a specific massage session as a thoughtful gift for someone special. Please contact us or visit our booking portal to arrange a session for your recipient.
Purchase Massage Session As Gift
What discounts do you offer?
Serene Members receive exclusive preferred member pricing on monthly massage sessions. This allows members to enjoy consistent care at a reduced rate as part of their ongoing wellness routine.
Do you accept HSA/FSA cards?
Yes. Our services are classified as qualified medical expenses by the IRS. We provide Clinical & Therapeutic Treatments designed to address specific health conditions and improve medical outcomes. We recommend clients maintain a Letter of Medical Necessity from their physician for their records.
Do you offer specials or promotions?
Yes. Serene Wellness Studio occasionally offers seasonal specials, limited-time promotions, and exclusive offers.
What should I know about booking through third-party platforms?
Third-party bookings are subject to the exact appointment time reserved through the booking platform. There is no grace period, and late arrivals will receive the remaining time of their scheduled session. For greater flexibility and the best overall experience, direct booking with Serene Wellness Studio is recommended.
Policies & Procedures
All services are prepaid in full prior to appointment
All deposits associated with this appointment are non-refundable.
If you're booking the appointment, the payment card must match the name on the appointment. Paying for someone else? Please leave their full name and phone number in the Notes section so the credit is applied correctly and they can schedule at their convenience.
If a client is unable to make an appointment, it can be rescheduled or transferred to another person
Wellness packages expire in 12 months, packages are transferrable
Transferred appointments require informed consent signature
Memberships are a three month wellness commitment, no set up fees required
Minor wellness massage must have parent or guardian on premises during time of service
Pregnancy massage clients are contraindicated for hot bamboo stick massage and hot stone massage
Hot stone massage contraindications include: high blood pressure, recent surgery, Varicose veins, Neuropathy, Diabetes, Heart disease, Peripheral vascular disease, Autoimmune disorders, Cancer, Fever, and Blood clots.
Hot bamboo sticks massage contraindications include: acute inflammation and conditions, cardiovascular issues, bleeding disorders, cancer, and infectious skin diseases
Gift certificates do not expire
Products
Massage Oil
Soothing Touch Oil, Ayurveda Nut-Free: nut-free oil, moisturizes, leaves no greasy residue, is water dispersible, and has no undesired odors
*Carefully blended in small batches on a separate production line from other products.
*Ingredients: High Oleic, Expeller Pressed Sunflower Seed Oil, Rice Bran Oil, Expeller Pressed Jojoba Oil, Glyceryl Cocoate(water dispersant from coconut oil), Tocopherol (Vitamin E)
CBD Massage Oil: Organically Grown Full Spectrum Hemp, Lemongrass Fragrance
*Vegan, Gluten-Free, Non-GMO *Non-toxic, non-addictive and non-psychoactive
*Handcrafted in small batches & processed in an FDA Registered & Certified GMP facility
*Ingredients: Derived from proprietary hemp genetics 100% grown on farms in the U.S., formulated with Organically processed Fractionated Coconut Oil, infused with Premium Organically Grown Full Spectrum Hemp Extract, organically processed Camphor Oil and Arnica Oil, organically processed Vitamin E Oil sourced from Sesame Oil, Organic Lemongrass Oil
Aromatherapy Essential Oils
Frankincense: promotes a sense of calm and relaxation, support respiratory health
Rosehip: hydrates skin and reduces inflammation, antioxidant
Sandalwood: promotes emotional balance and well-being, improves sleep and eases headaches
Peppermint: muscle pain relief, enhanced mental clarity and energy
Eucalyptus: eases respiratory congestion, enhances feelings of relaxation, and relieves muscular and joint aches
Lavender: calming effect on the mind, improving mood and reducing anxiety
Sweet Orange: the "sunshine oil," boosts energy levels and foster a positive, optimistic environment
Serene Green Glow
The Serene Green Glow, our signature atmosphere designed to soothe your senses and reset your energy. Soft green tones, inspired by nature’s calming palette, create a peaceful environment that encourages deep relaxation and emotional balance. The gentle glow promotes grounding, clarity, and overall wellness—helping you release tension the moment you enter the space.
At Serene Wellness Studio, the Serene Green Glow is more than a color… it’s a feeling. A quiet breath. A moment of stillness. A reset for your mind, body, and spirit. Let this tranquil ambiance guide your session toward peace, renewal, and true serenity.