FAQs
How do I book an appointment?
Book online by selecting the session length and preferred opening on the booking page. Once you have booked your appointment online, you fill out the massage intake form and I will confirm your appointment.
If you're booking the appointment, the payment card must match the name on the appointment. Paying for someone else? Please leave their full name and phone number in the Notes section so the credit is applied correctly and they can schedule at their convenience.
Which massage duration do I need?
50 min → Youth Massage session, ages 13-17
60 min → Standard full-body massage or one focus area
75 min → Full-body plus extra therapeutic work
90 min → Deep, comprehensive whole-body session with multiple focus areas
If you're unsure, opting for 75 or 90 minutes gives the therapist the flexibility to address your needs without rushing.
What can I expect from a 50-minute youth massage?
A 50-minute teen youth massage for ages 13-17. It is a classic Swedish massage to ease tension. .
- Parent/guardian is required to be on premises during massage session
What can I expect from a 60-minute massage?
A 60-minute appointment allows enough time for a full-body treatment with extra focus on one area of tension
- General relaxation, first-time clients, or regular wellness maintenance
Why choose a 75-minute massage?
A 75-minute session is perfect for clients who want a thorough full-body massage with deeper attention to multiple problem areas.
- Best for those with chronic tension; extra time for techniques like stretching, deep tissue, prenatal, or mobility work.
What are the benefits of a 90-minute massage?
A 90-minute session offers the most complete experience of enhanced stress relief and full-body integration
- Best for chronic pain, self-care days, or clients who enjoy a luxurious, immersive treatment
What should I expect from my first appointment?
When you arrive, we'll review your massage intake form and discuss your goals for the session. Then, I'll explain how to get on the table before I leave the room and give you privacy to make yourself comfortable. When the session ends, I'll step out again so you can get dressed.
Is it necessary to remove my clothing?
No, it is not required. The most essential part of any massage is that you're comfortable. Some clients undress fully for their sessions, some underwear, and others wear shorts. I only ask you to remove clothing to the extent that you feel comfortable. No matter what you choose to wear, you'll be under a blanket for draping. Draping is required by the NC Board of Massage and Bodywork Therapy, and breasts and genitals must remain covered.
What if I'm self-conscious?
We all have parts of our body we're self-conscious about. Some areas you may be concerned about are:
Your weight
Unwanted body hair
Scars
Acne or other skin blemishes
Please don't let this stop you from getting help from a massage therapist. If you're sensitive about a particular area, ask for it to be avoided. Whatever your concerns, know that Serene Wellness Studio is friendly, supportive and judgment-free.
Is massage painful? Should I see a Massage Therapist if I'm not in pain?
No, massage therapy is not supposed to hurt. It is not unusual to feel discomfort during your massage and feel some soreness afterwards. This is due to a release of lactic acid in the muscles. Massage therapy is a great natural solution when you want relief from pain, but it can also be used as a preventative treatment.
Do you offer Prenatal Massage?
Yes, I am Prenatal Certified for expectant mothers. The session is typically performed in side-lying position for safety and comfort.
What if I need to use the bathroom?
It is recommended going to the bathroom before your session, but it can occasionally happen that you'll need to go during the massage. Please speak up so it does not interfere with your experience.
Is it okay to talk during my massage?
Some people prefer to chat during their massage session but don't feel like you have to make conversation. When your massage begins, I'll check in to ensure you're comfortable on the table, and I'll occasionally ask about pressure or have you adjust positions. You will experience the greatest benefits from your session if you allow yourself to become relaxed and restful for a sense of peace.
What if I've experienced trauma (or abuse) that is still triggered by touch? Should I let my massage therapist know?
Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don't have to provide any details, and you have the right to ask for a break or end the massage at any time for any reason.
How often should I get massages?
The frequency of massages depends on how much pain you're in, how your body reacts to massage therapy and your budget. Biweekly is idea. Committing to self-care can bring positive changes to your physical health, well-being, and stress levels.
How is the CBD massage oil supposed to work?
The cannabidiol (CBD) is non-addictive and non-psychoactive, containing less than 0.3 THC. It will not affect a drug test in anyway nor cause a "high." You will not feel intoxicated or impaired from a topical CBD massage. When massaged into the skin, CBD interacts with local cannabinoid receptors in the body's endocannabinoid system to help regulate pain and inflammation. Benefits: enhanced pain relief for chronic conditions or sports injuries, deeper muscle relaxation, reduced inflammation, anxiety and stress relief, and improved skin health.
What if I am using a walker or wheelchair?
Clients who use mobility aids, including walkers and wheelchairs, are always welcomed. Serene Wellness Studio is designed to be accessible, and I am happy to provide any additional assistance you may need getting to and from the treatment room.
Before your appointment, feel free to let me know what accommodations would make your visit most comfortable—whether that’s extra time for getting settled, help with transfers, or keeping your mobility device close by during the session. Your safety, comfort, and dignity are always my priority.
What are the Classic Massage Services?
The Classics of Intentional Therapeutic Bodywork: Deep Tissue Massage, Swedish Massage, Prenatal/Pregnancy Massage, and Youth Massage.
What are the Premium Massage Services?
Premium Massage Services features our Elevated Therapeutic Bodywork including different Serene Enhancements like Stone Therapeutics(Basalt & Himalayan Salt Stones), Bamboo Fusion, Targeted Gliding Cups, Premium CDB-Infused Oil
What is the Tranquil Collection?
The Tranquil Collection features our curated wellness experiences.
Rally Package - 60-minute private pickleball lesson + 60-minute stone massage OR 75-minute wellness massage.
Serenity Package - 75-Minute Stone Massage + 30-Minute Head Spa Experience
The Serene Shabang - 120-Minute All-Inclusive Experience, all enhancements included for the ultimate full-body reset & relaxation experience.
When should I avoid massage?
If you are feeling unwell, it's better to reschedule your appointment. *If you need to reschedule, even if its less than 24 hours please contact me immediately. If you have recent injury (broken bones, bruising, sprains, strains, or inflammation), massage should not be performed in those areas. I recommend seeking a massage therapist specially trained in oncology massage if you have cancer.
Do you offer gift cards?
Yes. Gift cards are available for our Tranquil Collection, which includes the Rally Package, Serenity Package and Serene Shabang. These make a thoughtful gift for any occasion and can be redeemed toward those select wellness experiences.
What discounts do you offer?
Serene Members receive exclusive preferred member pricing on monthly 60- or 90- minute massage memberships. This allows members to enjoy consistent care at a reduced rate as part of their ongoing wellness routine.
Do you offer specials?
Yes. Our new client specials are designed to help you explore our services. You may take advantage of each new client discount once, allowing you to experience multiple services at introductory pricing.
Do you accept HSA/FSA cards?
Yes. Our services are classified as qualified medical expenses by the IRS. We provide Clinical & Therapeutic Treatments designed to address specific health conditions and improve medical outcomes. We recommend clients maintain a Letter of Medical Necessity from their physician for their records.
Policies & Procedures
All services are prepaid in full prior to appointment
All deposits associated with this appointment are non-refundable.
If you're booking the appointment, the payment card must match the name on the appointment. Paying for someone else? Please leave their full name and phone number in the Notes section so the credit is applied correctly and they can schedule at their convenience.
If a client is unable to make an appointment, it can be rescheduled or transferred to another person
Wellness packages expire in 12 months, packages are transferrable
Transferred appointments require informed consent signature
Memberships are a three month wellness commitment, no set up fees required
Minor wellness massage must have parent or guardian on premises during time of service
Pregnancy massage clients are contraindicated for hot bamboo stick massage and hot stone massage
Hot stone massage contraindications include: high blood pressure, recent surgery, Varicose veins, Neuropathy, Diabetes, Heart disease, Peripheral vascular disease, Autoimmune disorders, Cancer, Fever, and Blood clots.
Hot bamboo sticks massage contraindications include: acute inflammation and conditions, cardiovascular issues, bleeding disorders, cancer, and infectious skin diseases
Gift certificates do not expire
Products
Massage Oil
Soothing Touch Oil, Ayurveda Nut-Free: nut-free oil, moisturizes, leaves no greasy residue, is water dispersible, and has no undesired odors
*Carefully blended in small batches on a separate production line from other products.
*Ingredients: High Oleic, Expeller Pressed Sunflower Seed Oil, Rice Bran Oil, Expeller Pressed Jojoba Oil, Glyceryl Cocoate(water dispersant from coconut oil), Tocopherol (Vitamin E)
CBD Massage Oil: Organically Grown Full Spectrum Hemp, Lemongrass Fragrance
*Vegan, Gluten-Free, Non-GMO *Non-toxic, non-addictive and non-psychoactive
*Handcrafted in small batches & processed in an FDA Registered & Certified GMP facility
*Ingredients: Derived from proprietary hemp genetics 100% grown on farms in the U.S., formulated with Organically processed Fractionated Coconut Oil, infused with Premium Organically Grown Full Spectrum Hemp Extract, organically processed Camphor Oil and Arnica Oil, organically processed Vitamin E Oil sourced from Sesame Oil, Organic Lemongrass Oil
Aromatherapy Essential Oils
Frankincense: promotes a sense of calm and relaxation, support respiratory health
Rosehip: hydrates skin and reduces inflammation, antioxidant
Sandalwood: promotes emotional balance and well-being, improves sleep and eases headaches
Peppermint: muscle pain relief, enhanced mental clarity and energy
Eucalyptus: eases respiratory congestion, enhances feelings of relaxation, and relieves muscular and joint aches
Lavender: calming effect on the mind, improving mood and reducing anxiety
Sweet Orange: the "sunshine oil," boosts energy levels and foster a positive, optimistic environment
Serene Green Glow
The Serene Green Glow, our signature atmosphere designed to soothe your senses and reset your energy. Soft green tones, inspired by nature’s calming palette, create a peaceful environment that encourages deep relaxation and emotional balance. The gentle glow promotes grounding, clarity, and overall wellness—helping you release tension the moment you enter the space.
At Serene Wellness Studio, the Serene Green Glow is more than a color… it’s a feeling. A quiet breath. A moment of stillness. A reset for your mind, body, and spirit. Let this tranquil ambiance guide your session toward peace, renewal, and true serenity.