FAQs

How do I book an appointment?

Book online by selecting the session length and preferred opening on the booking page. Once you have booked your appointment online, you fill out the massage intake form and I will confirm your appointment. 

Which massage duration do I need?

50 min → One area of concern or quick tune-up

60 min → Standard full-body massage or one focus area

75 min → Full-body plus extra therapeutic work

90 min → Deep, comprehensive whole-body session with multiple focus areas

If you're unsure, opting for 75 or 90 minutes gives the therapist the flexibility to address your needs without rushing.

What can I expect from a 50-minute massage?

A 50-minute wellness session is ideal for clients looking for a quicker, targeted treatment

• Maintaining wellness on a tight schedule

How is a 60-minute massage different from a 50-minute session?

A 60-minute appointment allows enough time for a full-body treatment with extra focus on one area of tension

• General relaxation, first-time clients, or regular wellness maintenance

Why choose a 75-minute massage?

A 75-minute session is perfect for clients who want a thorough full-body massage with deeper attention to multiple problem areas. 

• Best for those with chronic tension; extra time for techniques like stretching, deep tissue, or mobility work.

What are the benefits of a 90-minute massage?

A 90-minute session offers the most complete experience of enhanced stress relief and full-body integration

• Best for chronic pain, self-care days, or clients who enjoy a luxurious, immersive treatment

What should I expect from my first appointment?

When you arrive, we'll review your massage intake form and discuss your goals for the session. Then, I'll explain how to get on the table before I leave the room and give you privacy to make yourself comfortable. When the session ends, I'll step out again so you can get dressed.

Is it necessary to remove my clothing?

No, it is not required. The most essential part of any massage is that you're comfortable. Some clients undress fully for their sessions, some underwear, and others wear shorts. I only ask you to remove clothing to the extent that you feel comfortable. No matter what you choose to wear, you'll be under a blanket for draping. Draping is required by the NC Board of Massage and Bodywork Therapy, and breasts and genitals must remain covered.

What if I'm self-conscious?

We all have parts of our body we're self-conscious about. Some areas you may be concerned about are:

• Your weight

• Unwanted body hair

• Scars

• Acne or other skin blemishes

Please don't let this stop you from getting help from a massage therapist. If you're sensitive about a particular area, ask for it to be avoided. Whatever your concerns, know that Serene Wellness Studio is friendly, supportive and judgment-free.

Is massage painful? Should I see a Massage Therapist if I'm not in pain?

No, massage therapy is not supposed to hurt. It is not unusual to feel discomfort during your massage and feel some soreness afterwards. This is due to a release of lactic acid in the muscles. Massage therapy is a great natural solution when you want relief from pain, but it can also be used as a preventative treatment.

What is a Youth Massage?

The youth massage is for minors ages 13-17. It is a classic Swedish massage to ease tension. 

What is a Prenatal Massage?

The prenatal massage is performed by a Prenatal Certified Massage Therapist for expectant mothers.

What if I need to use the bathroom?

It is recommended going to the bathroom before your session, but it can occasionally happen that you'll need to go during the massage. Please speak up so it does not interfere with your experience. 

Is it okay to talk during my massage?

Some people prefer to chat during their massage session but don't feel like you have to make conversation. When your massage begins, I'll check in to ensure you're comfortable on the table, and I'll occasionally ask about pressure or have you adjust positions. You will experience the greatest benefits from your session if you allow yourself to become relaxed and restful for a sense of peace.

What if I've experienced trauma (or abuse) that is still triggered by touch? Should I let my massage therapist know?

Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don't have to provide any details, and you have the right to ask for a break or end the massage at any time for any reason.

How often should I get massages?

The frequency of massages depends on how much pain you're in, how your body reacts to massage therapy and your budget. Biweekly is idea. Committing to self-care can bring positive changes to your physical health, well-being, and stress levels.

How is the CBD massage oil supposed to work?

The cannabidiol (CBD) is non-addictive and non-psychoactive, containing less than 0.3 THC. It will not affect a drug test in anyway nor cause a "high." You will not feel intoxicated or impaired from a topical CBD massage. When massaged into the skin, CBD interacts with local cannabinoid receptors in the body's endocannabinoid system to help regulate pain and inflammation. Benefits: enhanced pain relief for chronic conditions or sports injuries, deeper muscle relaxation, reduced inflammation, anxiety and stress relief, and improved skin health.

What if I am using a walker or wheelchair?

Clients who use mobility aids, including walkers and wheelchairs, are always welcomed. Serene Wellness Studio is designed to be accessible, and I am happy to provide any additional assistance you may need getting to and from the treatment room.

Before your appointment, feel free to let me know what accommodations would make your visit most comfortable—whether that’s extra time for getting settled, help with transfers, or keeping your mobility device close by during the session. Your safety, comfort, and dignity are always my priority.

When should I avoid massage?

If you are feeling unwell, it's better to reschedule your appointment. *If you need to reschedule, even if its less than 24 hours please contact me immediately. If you have recent injury (broken bones, bruising, sprains, strains, or inflammation), massage should not be performed in those areas. I recommend seeking a massage therapist specially trained in oncology massage if you have cancer.

Do you offer gift cards?

Yes. Please click Gift Cards to view all gift certificates available for purchase. 

What discounts do you offer?

Serene Members receive exclusive discounts monthly: preferred member pricing

Do you offer specials?

New Client Specials are offered at a discounted rate. Please click New Client Specials to view all specials available.

Do you accept HSA/FSA cards?

Yes. Our services are classified as qualified medical expenses by the IRS. We provide clinical and therapeutic treatments designed to address specific health conditions and improve medical outcomes. We recommend clients maintain a Letter of Medical Necessity from their physician for their records.

Policies & Procedures

All services are prepaid in full prior to appointment

All deposits associated with this appointment are non-refundable.

​If a client is unable to make an appointment, it can be rescheduled or transferred to another person 

Wellness packages expire in 12 months, packages are transferrable

Transferred appointments require informed consent signature 

Memberships are a three month wellness commitment, no set up fees required

Membership are not charged sales tax during three month contract

Minor wellness massage must have parent or guardian on premises during time of service 

Pregnancy massage clients are contraindicated for hot bamboo stick massage and hot stone massage 

Hot stone massage contraindications include: high blood pressure, recent surgery, Varicose veins, Neuropathy, Diabetes, Heart disease, Peripheral vascular disease, Autoimmune disorders, Cancer, Fever, and Blood clots. 

Hot bamboo sticks massage contraindications include: acute inflammation and conditions, cardiovascular issues, bleeding disorders, cancer, and infectious skin diseases

Gift certificates do not expire

Products

Massage Oil

Soothing Touch Oil, Ayurveda Nut-Free: nut-free oil, moisturizes, leaves no greasy residue, is water dispersible, and has no undesired odors

*Carefully blended in small batches on a separate production line from other products.

*Ingredients: High Oleic, Expeller Pressed Sunflower Seed Oil, Rice Bran Oil, Expeller Pressed Jojoba Oil, Glyceryl Cocoate(water dispersant from coconut oil), Tocopherol (Vitamin E)

CBD Massage Oil: Organically Grown Full Spectrum Hemp, Lemongrass Fragrance

*Vegan, Gluten-Free, Non-GMO *Non-toxic, non-addictive and non-psychoactive

*Handcrafted in small batches & processed in an FDA Registered & Certified GMP facility

*Ingredients: Derived from proprietary hemp genetics 100% grown on farms in the U.S., formulated with Organically processed Fractionated Coconut Oil, infused with Premium Organically Grown Full Spectrum Hemp Extract, organically processed Camphor Oil and Arnica Oil, organically processed Vitamin E Oil sourced from Sesame Oil, Organic Lemongrass Oil

Aromatherapy Essential Oils

Frankincense: promotes a sense of calm and relaxation, support respiratory health

​Rosehip: hydrates skin and reduces inflammation, antioxidant

​Sandalwood: promotes emotional balance and well-being, improves sleep and eases headaches

Peppermint: muscle pain relief, enhanced mental clarity and energy

Eucalyptus: eases respiratory congestion, enhances feelings of relaxation, and relieves muscular and joint aches

Lavender: calming effect on the mind, improving mood and reducing anxiety

Sweet Orange: the "sunshine oil," boosts energy levels and foster a positive, optimistic environment

Serene Green Glow

The Serene Green Glow, our signature atmosphere designed to soothe your senses and reset your energy. Soft green tones, inspired by nature’s calming palette, create a peaceful environment that encourages deep relaxation and emotional balance. The gentle glow promotes grounding, clarity, and overall wellness—helping you release tension the moment you enter the space.

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